Returns, Refunds & Cancellations

At Set Apart, every item is made to order specifically for you. This helps us reduce waste and create each piece with care. Because of this, please review our policy below before placing your order.

Order Cancellations

We gladly accept cancellation requests before production begins.

Once your order has entered production, it can no longer be canceled or modified, as it is already being custom printed specifically for you.

If you need to cancel your order, please contact us as soon as possible after placing it. We'll do our best to help before production starts.

Returns & Refunds

Because each item is made to order, we do not accept returns or offer refunds for:

• Change of mind

• Ordering the wrong size

• Ordering the wrong color

• Buyer's remorse

Please review our sizing guide carefully before placing your order.

Defective, Damaged, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we'll make it right.

Please contact us within 30 days of delivery and include:

• Your order number

• A brief description of the issue

• Clear photos showing the problem

Once your claim has been reviewed and approved, we will provide either:

• A replacement item at no additional cost, or

• A full refund, depending on the situation.

Processing Replacement Requests

Replacement orders may require additional production and shipping time. Please allow approximately 7–14 business days after your claim has been approved for your replacement to be produced and delivered. Shipping times may vary depending on your location.

Questions?

If you have any questions regarding your order or this policy, please contact our support team. We're committed to providing the best experience possible and will always do our best to help.